Getting Repairs Done
If something in your home needs repairing and it is our responsibility, please let us know as soon as possible.
Contact Us
If the repair is urgent, could endanger someone’s health or safety or cause serious damage to property, call 0330 2020 403 straight away.
Gas leaks must be reported immediately to the Gas Emergency Service on 0800 111 999
Be careful of claims companies
Some individuals or companies may contact you by phone, leaflet, or by knocking on your door. Cold calling to offer legal or claims services is illegal in the UK.
Contact us before signing anything on 03302020403 or contact your support worker.
If you feel unsafe or threatened, contact the police
Free, independent advice is available from:
Things to know about legal claims
By law, repair issues must be reported to Target Housing first, giving us the opportunity to fix them.
Legal claims can be stressful, take a long time, and involve financial risk. For example:
- You may lose some or all of any compensation to legal fees
- You could be asked to pay costs yourself, even under “no win, no fee” agreements
- You may need insurance to protect against large legal bills
- It can be difficult or expensive to stop a claim once it has started, and you may still have to pay fees.
Making a complaint instead
If you are unhappy with how we have handled repairs, you can make a complaint. This is often quicker, simpler, and free to use.
- Stage 1 complaints are responded to within 10 working days
- Stage 2 complaints are responded to within 20 working days
- There are no costs, and you may still be awarded compensation
You can complain by calling 03302020403
If you remain dissatisfied after we have responded, you can contact the Housing Ombudsman.
