Lauren Thompson Robertson, How understanding trauma shapes how the team works

February 24, 2026

At the St Barts Project, our team prides itself on working in a truly trauma-informed, person-centred way — and that approach begins with understanding the impact of past experiences on the people we support.

For me, having an understanding of trauma isn’t just beneficial — it’s essential. In our line of work, we meet people at some of the most difficult points in their lives. Many have experienced deep hurt, loss, or instability, and those experiences shape how they communicate, respond, and interact. By recognising that behaviour is a response to trauma — rather than a personal attack — we can engage with compassion, patience, and genuine humanity.

Day to day, this understanding influences everything we do. We listen more than we speak. We seek to understand before reacting. We hold space for people’s stories without judgement, and we work hard to create environments where individuals feel safe and respected. Challenging behaviour doesn’t come from people being difficult — it comes from unresolved trauma, fear, and sometimes simply not feeling seen or heard. Once you start from that point of understanding, you can begin to offer real support.

The team here at St Barts are truly remarkable. We support one another through the tough moments and celebrate each success — no matter how small. We learn together, reflect together, and continually strive to be better for the people who rely on us. It’s not always easy, but it’s always worthwhile.

Working in a trauma-informed way isn’t just policy — it’s the heartbeat of how we show up, how we care, and how we make a difference each day.