THRIVE – Complex Needs

THRIVE provides a unique package of permanent accommodation and life-long support for vulnerable people, who have experienced lives characterised by adverse experiences, trauma and chaos. THRIVE clients have experienced drug and alcohol problems, mental health problems and chronic health conditions, against a background of homelessness, insecure accommodation, difficulties with tenancy sustainment, involvement in the criminal justice system and exclusion elsewhere. Clients become ‘members’ of THRIVE for life and in the case of chronic and terminal conditions people will be supported to access palliative care and end-of-life care.

THRIVE seeks to support people to achieve stability and an improved quality of life, rather than focusing on the problem behaviours, and expecting radical change. Whilst the package involves support to access health care, drug and alcohol treatment and mental health support, there is also a budget for activities, and to fund the interests and hobbies that clients might be encouraged to resume or take up. There is a focus on positive experiences and relationships, resilience and coping. Each caseworker has five clients, offering up to eight hours of support and contact per person each week. The service operates Monday to Friday, 9 – 5pm and so additional care and support packages are commissioned from social care, outside of these hours, where needed.

See our case study here

Eligibility Criteria

The person is/has:

  • Aged 18 or over; and
  • Has a physical health issue including, amputations, liver disease, cancer, COPD, heart disease, ulceration of the legs, septicaemia, communicable diseases (TB, Blood born viruses); and/or
  • Has palliative care needs; and/or
  • Has a past brain injury

They must also fit into several of other areas of need:

  • Significant self-neglect
  • Inability to prioritise their needs
  • Presents public health risks, e.g. unsafe disposal of needles
  • Serious and long-term alcohol dependence
  • Drug use, including opiates, non-opiates, psychoactive substances, synthetic cannabinoids (more recently ‘SPICE’)
  • Personality disorder with behaviours that challenge
  • Diagnosed mental illness
  • Trauma history, including adverse childhood experiences, domestic abuse, exploitation, trafficking
  • Self-injury
  • Aggression/behaviour which challenges/history of arson
  • Is homeless/had repeat periods of homelessness/rough sleeping/had multiple evictions
  • Mild learning disability
  • Has been asked to leave a care setting

Referral Process

Referrals may be made to THRIVE with reference to the Eligibility Criteria and using the Membership Application Form. These can be obtained from Referrals are considered at the weekly THRIVE Panel Meeting by partners from the housing, health and social care sectors.


Contact Details

 Address: THRIVE, 28 Wilkinson Street, Sheffield, S10 2GB

Tel: Gemma Green (Team Leader) on 07947547799



THRIVE works with all services across the housing, health and social care sector.