Sheffield Complex Needs

The Sheffield Project is located in central Sheffield. We provide accommodation and support for vulnerable and homeless individuals, including those with complex needs.

The Sheffield project provides support in properties managed by ourselves for those individuals who have found it difficult sustaining a tenancy. Our aim is to support the individual towards independent living and addressing issues such as benefits and tenancy support, budgeting, managing bills, debt advice/management as well as signposting to other specific charities & organisations across the region.

Eligibility Criteria

To be eligible for this project, you must have a local area connection and be over the age of 18. If you would like to discuss the criteria, please do not hesitate to call on 03302020403 Option 2 then 6.

Referral process

Referrals for the accommodation project must be made by Sheffield City Council through the Sheffield Housing Pathway (0114 273 6306 or via email on between 8:30am and 5:00pm weekdays). If you require housing in an emergency outside of these hours, please contact 0800 731 1689.

Please note, we cannot accept direct referrals for accommodation.

Contact Details

Address: The Sheffield Project, 26 Wilkinson Street, Sheffield, S10 2GB

Tel: 03302020403 Option 2 then 6



We are committed to a multi-agency approach and has developed excellent working relationships with other organisations that may offer appropriate, specific, specialist services which assist in meeting service user needs. Our stakeholders and partner organisations include the National Probation Service, Community Mental Health Teams, Drug and Alcohol Services, Sexual Health Services, Children and Family Services to name but a few.


THRIVE provides a unique package of permanent accommodation and life-long support for vulnerable people, who have experienced lives characterised by adverse experiences, trauma and chaos. THRIVE clients have experienced drug and alcohol problems, mental health problems and chronic health conditions, against a background of homelessness, insecure accommodation, difficulties with tenancy sustainment, involvement in the criminal justice system and exclusion elsewhere. Clients become ‘members’ of THRIVE for life and in the case of chronic and terminal conditions people will be supported to access palliative care and end-of-life care.

THRIVE seeks to support people to achieve stability and an improved quality of life, rather than focusing on the problem behaviours, and expecting radical change. Whilst the package involves support to access health care, drug and alcohol treatment and mental health support, there is also a budget for activities, and to fund the interests and hobbies that clients might be encouraged to resume or take up. There is a focus on positive experiences and relationships, resilience and coping. Each caseworker has five clients, offering up to eight hours of support and contact per person each week. The service operates Monday to Friday, 9 – 5pm and so additional care and support packages are commissioned from social care, outside of these hours, where needed.

See our case study here

Eligibility Criteria

The person is/has:

  • Aged 18 or over; and 
  • Has a physical health issue including, amputations, liver disease, cancer, COPD, heart disease, ulceration of the legs, septicaemia, communicable diseases (TB, Blood born viruses); and/or
  • Has palliative care needs; and/or
  • Has a past brain injury
  • They must also fit into several of other areas of need:
  • Significant self-neglect
  • Inability to prioritise their needs
  • Presents public health risks, e.g. unsafe disposal of needles
  • Serious and long-term alcohol dependence
  • Drug use, including opiates, non-opiates, psychoactive substances, synthetic cannabinoids (more recently ‘SPICE’)
  • Personality disorder with behaviours that challenge
  • Diagnosed mental illness
  • Trauma history, including adverse childhood experiences, domestic abuse, exploitation, trafficking
  • Self-injury
  • Aggression/behaviour which challenges/history of arson
  • Is homeless/had repeat periods of homelessness/rough sleeping/had multiple evictions
  • Mild learning disability
  • Has been asked to leave a care setting
Referral Process

Referrals may be made to THRIVE with reference to the Eligibility Criteria and using the Membership Application Form. These can be obtained from Referrals are considered at the weekly THRIVE Panel Meeting by partners from the housing, health and social care sectors.

Contact Details

Address: THRIVE, 28 Wilkinson Street, Sheffield, S10 2GB

Tel: Gemma Green (Team Leader) on 07513726144



THRIVE works with all services across the housing, health and social care sector.

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